Frequently Asked Questions (FAQ)
🤍 Frequently Asked Questions – Epure
Welcome to our FAQ section! We're here to help you with all your questions. If you can’t find what you’re looking for, feel free to contact us.
Orders
Q: How do I place an order?
A: Simply browse our collections, add your favourite items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: Can I make changes to my order after placing it?
A: We process orders quickly, but if you need to make a change, please contact us at contact@epureclothing.com as soon as possible. We’ll do our best to accommodate you.
Shipping
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders within the United Kingdom — no minimum spend required.
Q: How long does delivery take?
A: Orders are typically delivered within 2–5 business days after dispatch. You’ll receive a tracking number once your order ships.
Q: Do you ship internationally?
A: At the moment, we only ship within the UK. We're working on expanding internationally — stay tuned!
Returns & Exchanges
Q: What is your return policy?
A: You can return your items within 14 days of delivery. Items must be unused, in original condition, and in original packaging.
Q: How do I start a return?
A: Email us at info@epure.com with your order number and reason for return. We'll guide you through the process.
Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
Q: Is it safe to shop on Epure?
A: Absolutely. Our site uses secure checkout and SSL encryption to protect your personal information.
Tracking Your Order
Q: How do I track my order?
A: Once your order is dispatched, you’ll receive a tracking email. You can also Track Your Order on our website.
Contact
Still need help?
We're happy to assist!
📧 Email us at: contact@epureclothing.com
🕘 Monday – Friday: 09:00 – 17:00